About Us

1. PARTIES OF THE CONTRACT
This Distance Selling Agreement is executed by and between Zaitoune Sweets (“ZAITOUNE SWEETS” “We” “Our”) and the customer (“Buyer” “Customer” “Member” “You”) logged into the Website and/or the Member customer at the time of approval by the Member in the electronic environment with respect to the utilization of the Website. The Member agrees and declares that she/he has already read the Membership Agreement and Distance Selling Agreement entirely and understand the content of the Agreement completely and approve all the provisions of the same through login to the Website and/or become a Member. In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Products purchased by the Buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.

2. SUBJECT OF THE CONTRACT
The subject of this Contract is to determine the mutual rights and obligations of the Parties hereto as per the provisions of the Act 6502 on the Protection of the Consumers and the Regulation on Distance Sales Contracts as well as all other applicable regulations and applications related to the sales/ purchase and delivery of the product(s) with the below stated properties and the sales price ordered by the Buyer via the electronic environment via the website www.zaitoune.com (hereinafter “the Website” or the Site”) of the Seller.

3. PRODUCTS SUBJECT TO THE CONTRACT

3.1 Orders: All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. ZAITOUNE SWEETS offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers.

3.2. Acceptance of Payment: Once the Buyer has made his/her choice and his/her order has been placed, the Buyer will receive an email acknowledging the details of his/her order. This email is NOT an acceptance of your order, just a confirmation that UIPRINT has received it. Unless Buyer cancel his/her order, acceptance of his/her order and completion of the contract between Buyer and ZAITOUNE SWEETS will be completed when ZAITOUNE SWEETS emails the Buyer to confirm the goods have been dispatched. The sale contract is therefore concluded in Istanbul, Turkey and the language of the contract is English or/and Turkish. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of ZAITOUNE SWEETS.

ZAITOUNE SWEETS reserves the right not to accept his/her order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that the Buyer does not meet the eligibility criteria set out within this Agreement.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

3.3. Pricing Policy: Product prices are set when items are added to the online shop and set according to existing currency exchange rates.

Buyers purchasing from a country served as Incoterms 2010 DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Buyers purchasing from a country served as Incoterms 2010 DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from UPS or Standart Shipping Service.

3.4. Payment Type: ZAITOUNE SWEETS accepts Visa and MasterCard. The Buyer can also choose to pay with PayPal. When selecting this option at checkout, the Buyer will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to www.zaitoune.com . Payment will be debited and cleared from your account upon dispatch of your order by ZAITOUNE SWEETS. The Buyer confirms that the credit/debit card that is being used is his/her or that Buyer has been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ZAITOUNE SWEETS, ZAITOUNE SWEETS will not be liable for any delay or non-delivery.

To help ensure that your shopping experience is safe, simple, and secure, ZAITOUNE SWEETS uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

3.5. Insurance and Delivery: The type, quantity, model, color, sales price, and delivery information of the Product is as provided by client on web site.

The Product(s) will be delivered to the address of the Buyer stated on checkout page. Even if the Buyer will not be present at the delivery time, the Seller will be deemed as it has performed its obligations hereunder fully and completely. Therefore, any and all losses and damages due to the late receipt of the Product by the Buyer, delay delivery attributable to the cargo company and/ or the return of the Product to the Seller shall be incurred solely by the Buyer.

Cargo Fee: is calculated according to Buyers given address, shall be added to the order price and paid by the client. Cargo Fee is not included to the price of product.

Please note that we aim to dispatch all orders within minimum 48 hours. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. ZAITOUNE SWEETS is not responsible for any delays caused by destination customs clearance processes. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

4. GENERAL CONDITIONS

4.1. The Buyer hereby declares that he/she has learned the information on the basic properties, sales price of the Product(s), payment type, and the other preliminary information including delivery information from the website, and that he/she has agreed and confirmed such information via the electronic environment.

4.2. The Buyer shall also be deemed as he/she has agreed that he/she has obtained the information on the basic properties, in price of the Product in one or all of the currencies displayed on the Website, payment type and delivery information fully and completely with its agreement on the preliminary information via the electronic environment before the execution of the Distance Contract.

4.3. The Products subject to the Contract shall be delivered to the Buyer or address provided by the Buyer or the person/ entity to be designated by the Buyer within the period as prescribed in the preliminary information at the Website depending on the distance of the Buyer to the Seller provided such period shall not exceed the 30-days legally allowed delivery period.

4.4. The shipping fee shall be paid by the Buyer. The Seller may not be held liable for any failure of delivery of the ordered product to the Buyer for any reason whatsoever which is not attributable to the Seller.

4.5. The Seller is liable for delivery of the Products fully, completely and robustly, having the properties stipulated in the order and together with warranty certificate and product manuals, if applicable.

4.6. The Seller may supply product(s) at the same quality and price provided to inform and obtain approval from the Buyer before the expiry of its performance period under the Contract.

4.7. If it will become impossible to conduct the delivery of the product(s) subject to the Contract, the Seller will inform such situation to the Buyer within the period of performance stipulated in the Contract and return the collected amount from the Buyer to him/her in single amount within 10 days of receiving notification.

4.8. It is required to confirm the preliminary information form via the electronic environment for the delivery of the Products. The Seller shall be released of its obligations hereunder in the event of non-payment of the price of the Products.

4.9. If the relevant bank or financing institution will not pay the price of the Products to the Seller due to any unfair or illegal use of the credit cards provided such use will not be due to the faults of the Buyer after the delivery of the Products, the Buyer shall return the Product delivered to him/ her to the Seller within 3 days. The cargo fees related to such return shall be borne by the Buyer.

4.10. The Seller will inform any failure of delivery within the prescribed period due to any force majeure conditions including extremely adverse weather and interruptions in transportation. In such a case, the Buyer may choose any of the followings: (i) cancel the order, (ii) replace the Product(s) with the equivalent product(s), and/or (iii) postpone the delivery of the Products until the ceasing of the force majeure condition. In the event of cancellation of the order by the Buyer, the price of the Products shall be returned to the bank within seven (7) days from the cancellation. Since there will be a banking process related to the return transaction, the Buyer hereby understands and agrees that the Seller will not be able to control any delays and accordingly shall not be held liable for the period from the return of the amount to the credit card and its reflection in the card account by the bank.

If the Buyer will use his/her cancellation right, or if the Product subject to the Contract may not be supplied for any reason whatsoever or if it will be decided by the Consumer Arbitration Committee to return the payment of the order to the Buyer, the return procedure of the amount to the credit card shall be as following:

In the event of return of the goods and services paid through a credit card, the Seller may not return the collected amount in cash pursuant to its agreement with the bank. The return to the credit card will be conducted as defined above by the bank upon the return of the amount by the Seller in single amount.

In the payments performed through payment at the door or bank transfer/ EFT transfer, the return will be performed through bank transfer to the designated bank account of the Client (the account holder must be the person named in the invoice).

5. DEFAULT AND LEGAL CONSEQUENCES

If the Buyer will fail to make any payment related to the transactions conducted with a credit card, he/she will pay the interest amount and be liable against the bank pursuant to the credit card contract concluded between him/her and the bank. In in any case the Bank may use applicable legal remedies; request the refunding of any legal expenses and attorney fees from the Buyer, and the Buyer agrees to pay any losses and damages incurred by the Seller due to the delayed performance of the debt by the Buyer, in any case.

6. RIGHT OF WITHDRAWAL FROM THE CONTRACT

The Buyer is entitled to use his/her right of withdrawal from the Contract by denying the products without any legal or penal liability and without any justification therefore within fourteen (14) days from the delivery of the Products to address provided him/ her or his/her designated person/ entity, in the distance sales contracts. Any expenses occurred from the right of withdrawal shall be incurred by the Seller.

For any use of right of withdrawal, it is required to send a notice to the Seller with registered mail with return receipt, fax or e-mail within 14 days, and the relevant product should not be used as per the provisions of the article 6 herein.

In the event of usage of the right of withdrawal:

It is required to return

(i) the invoice;

Important Warning: If the invoice of the products was issued to a legal person, it should be returned with the return invoice issued by the returning entity. The order returns issued to the entities shall not be completed without such RETURN INVOICE.

(ii) box, package, and standard accessories, if any, to the Buyer or the person/ entity to be designated by the Buyer together with the Product, without any missing item.

The Seller, within 10 days of receiving notification of withdrawal, shall deliver to Buyer the total price and the documents establishing commitment/ debt and receive the returned products within 20 days.

If any decrease occurs in the value of the Products for any reason attributable to the Buyer or if it will become impossible to return the Product, the Buyer will indemnify the Seller according to its default.

If the right of withdrawal defined hereunder will be used causing an order to fall under the minimum amount defined in a campaign the discount defined in such campaign will be cancelled.

7. PRODUCTS FOR WHICH NO RIGHT OF WITHDRAWAL IS ALLOWED

It is not allowed to return the products which may not be returned in line with their properties, single use products, reproducible software and programs, and perishable goods or products of which their expiry dates may be exceeded.

In order to return the following products it is required that (i) the package of the products should be unopened, (ii) the product should not be damaged and (iii) the product should not be utilised.

8. REPORT ISSUANCE IN THE EVENT OF DELIVERY OF INCOMPLETE PRODUCTS

If there will be more than one product in the order of the Buyer, the Seller will be entitled to send the consignment partially. The Buyer is obligated to control the number of the Products whether it fits with the number of the Products indicated on the invoice. The Seller will issue a separate invoice for any partial consignment delivery. If the number of the products indicated on the applicable invoice are not contained in the consignment the Buyer is obligated to request from the cargo officer to issue a report for missing delivery. Otherwise, it shall be deemed as if the number of the Products specified on the invoice has been delivered to the Buyer completely and without any missing item.

9. SETTLEMENT OF DISPUTES AND COMPETENT JURISDICTION

The Consumer Arbitration Committees and the Consumer Courts located at the place of the Buyer’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR).

The Seller is entitled to give its complaints and objections to the Consumer Arbitration Committees and the Consumer Courts located at the place of the Seller’s domicile and the purchase place of Products shall settle any dispute between the Parties related to the Contract up to the value as declared by the Ministry of Customs and Trade (TR) in December each year.

The information related to such monetary limit value.

As effective from 1/11/2020:

* The lower monetary amount on the binding nature of the resolution of the consumer problems arbitration committees in the upper courts or consumer courts as defined in the paragraphs 5 and 6 of the article 22 of the Act Nr 4077 on Consumer Protection as amended is TL 2.320 TL.

* Pursuant to the paragraph three of the article 5 of the Regulation on the Consumer Problems Arbitration Committees as published in the Official Gazette Nr 25186 dated 1/8/2003, the lower monetary limit for the disputes that the provincial arbitration committees are obligated to settle in the provinces considered as large cities is TL 3.480.

Effective date: June 23, 2020
Zaitoune Sweets (“us”, “we”, or “our”) operates the https://zaitoune.co websites (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

PRIVACY POLICY

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

No credit card numbers or bank account numbers are saved on our servers. Your payment is managed by Stripe servers.

We normally save your name, username, email, encrypted password, ip, address, city, region/state/province, country and phone number to be able to verify your identity and communicate with you in regards to your purchases and account management or technical support.

Cookies and Usage Data

USAGE DATA

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

USE OF DATA

We use the collected data for various purposes:

To provide and maintain the Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer care and support

To provide analysis or valuable information so that we can improve the Service

To monitor the usage of the Service

To detect, prevent and address technical issues

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Turkey and choose to provide information to us, please note that we transfer the data, including Personal Data, to Turkey and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ZAITOUNE SWEETS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend our rights or properties.

To prevent or investigate possible wrongdoing in connection with the Service.

To protect the personal safety of users of the Service or the public.

To protect against legal liability

SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective date: October 9, 2020

Zaitoune Sweets (“us”, “we”, or “our”) operates the https://zaitoune.com websites (the “Service”).

Online Store Return Policy

If you are not totally satisfied with your purchase, the first thing you need to do for a refund or exchange is to notify us of your request within 1 days following the date of delivery, either in writing or verbally via customer services.

Once we receive the return request, ZAITOUNE SWEETS will review it with reference to the conditions stated below. If the request is approved, the products will be collected by our contracted delivery service provider. We will cover the delivery charges for the return of the product(s).

Alternatively, you can personally return the product(s) to your local ZAITOUNE SWEETS store or you can send them to us using a delivery company of your choice, at your cost.

Both in stores and online shopping, you need to send/bring the product(s) in its original package with the e-archive invoice and the expense receipt part with your signature.

Returns are processed within 3 days following the return of the product(s), and refunds are issued in the same payment method as the original payment. Under normal circumstances, the refund will show up in your account within 2-5 work days; subject to variation in accordance with your bank’s procedures.

General Terms of Returns

1. Returns must be made with original packaging or box.
2. When returning a product, you must complete the appropriate fields of the returns form on the original invoice and sign and attach it to the product.
3. We can engage in return planning for the products you wish to return. We will cover the return delivery charges for products returned via our contracted logistics providers. Otherwise, the logistics providers firm will charge you for the delivery fees.

Return of Damaged or Faulty Products

Please check the products at the time of delivery, to see that they have arrived COMPLETE, IN GOOD SHAPE and that an consignment note has been included. As a part of e-archive invoice system, your invoice will be prepared digitally and sent to your e-mail address. We cannot process returns or exchanges without submission of the copy of the receipt/invoice.

In the case of invoices issued for corporate customers, the return or exchange can be processed only with the return invoice issued by the corporate. The delivery staff will ask for a written confirmation for the delivery. You should not receive the damaged products and should ask the delivery staff to take a written record. Such products will be replaced within 3 work days and you will not be asked for further transportation charges or any other fees.

If you’ve received the damaged or faulty products and did not claim to the delivery staff, ZAITOUNE SWEETS Customer Services Department will ask you to send a photo indicating the damage or defect of the product. In case of concluding that the problem was not caused by the customer, the product will be replaced. When returning a product that is to be replaced, you must fill in the return form on the invoice, sign and attach it to the product.

Refund of Incorrect or Missing Products

If there are missing parts of the delivery, you will be asked to receive the existing products, and take a written record of the problem. If the delivery contains incorrect products, you should not receive those products and take a written record of the problem.

You can contact us using the ‘Contact Us’ form, for any return or exchange requests concerning your order.

You are advised to review this Terms Policy periodically for any changes. Changes to this Terms Policy are effective when they are posted on this page.